FAQs

1. How long does shipping take?

Orders are processed within 1–3 business days.
Delivery typically takes 7–15 business days within the United States.

You will receive a tracking number once your order ships.

2. Do you offer free shipping?

Yes. We offer free standard shipping on all U.S. orders.

3. Where do you ship from?

We work with trusted fulfillment partners and warehouses. Depending on the product, items may ship from different locations to ensure faster delivery.

4. How can I track my order?

Once your order ships, you will receive a confirmation email with tracking details. Please allow 2–5 business days for tracking updates to appear.

If you did not receive tracking, contact:
support@mypawcove.com

5. Can I cancel my order?

Orders can only be canceled within a short window after purchase. Once an order has been processed or shipped, cancellation may not be possible.

6. What is your return policy?

We offer a 30-day return window from the date of delivery.

Items must be unused, in original packaging, and include proof of purchase.

For full details, please see our Return & Refund Policy page.

7. What if my item arrives damaged?

If your product arrives damaged or incorrect, contact us within 48 hours of delivery with:

Your order number
Clear photos of the item

We will review the issue and resolve it as quickly as possible.

8. Do you ship internationally?

Currently, we primarily serve customers within the United States.

9. Are your products safe for pets?

Yes. We carefully select products designed for safety and everyday use. However, we recommend supervising your pet when introducing any new product.

10. How can I contact customer support?

Email us at: info@mypawcove.com