Return & Refund Policy

At MyPawCove, we offer a 30-day return window. This means you may request a return within 30 days of receiving your order.

Eligibility for Returns

To qualify for a return:

• The item must be in the same condition as received

• The item must be unused and unworn

• All original tags must be attached

• The product must be in its original packaging

• Proof of purchase or receipt is required

How to Start a Return

To initiate a return request, please contact us at: info@mypawcove.com

If your return is approved, we will provide you with a return shipping label along with detailed instructions on how and where to send your package.

Please note: Items returned without first submitting a return request will not be accepted.

For any return-related questions, you may contact us anytime at:
support@mypawcove.com

Damaged, Defective, or Incorrect Items

We encourage you to inspect your order upon delivery. If your item is defective, damaged, or incorrect, please contact us immediately so we can review the issue and resolve it promptly.

Non-Returnable Items

We do not accept returns for:

• Sale items

• Gift cards

Exchanges

If you wish to exchange an item, the quickest method is to return the original item. Once the return is approved, you may place a new order for the desired product.

Refunds

After we receive and inspect your return, we will notify you regarding the approval status of your refund.

If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card provider to post the refund to your account.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at: info@mypawcove.com