We’re here to help.

If you have questions about your order, shipping, returns, or products, our support team is ready to assist you.

Customer Support Email

We aim to respond to all inquiries within 24–48 business hours (Monday–Friday).
Please reach out here: Info@mypawcove.com

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Before Contacting Us

To help us assist you faster, please include:

• Your full name

• Order number (if applicable)

• A clear description of your issue

• Photos (for damaged or incorrect items)

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Order Support

For questions about:

• Order status

• Tracking information

• Returns or refunds

• Damaged items

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Business Hours

Monday – Friday
9:00 AM – 5:00 PM (EST)

Closed on weekends and U.S. federal holidays.

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We appreciate your trust in MyPawCove and look forward to assisting you.